Letter from the President
I would like to take this opportunity to thank you for visiting our web site.
- Since 2001, we have witnessed a continuous decline with the IT industry globally.
Many hosting providers have changed their business strategies in order to maintain
their competitiveness. Others have been forced to withdraw from the market.
- Despite this downturn, we are proud to announce that ICDSoft has shown solid
growth in its operation and customer base. Our clients span the globe
residing in over 140 countries. In order to prevail in the highly competitive
web hosting market, we will continue to deliver the best value to our customers
through the right combination of skills and technologies. We are totally dedicated to
this and we believe it is the reason for our success.
- At ICDSoft, we believe that the best value for our customers is to provide
ultimate service quality together with highly reliable network performance at
a very competitive price.
- We invest heavily in human resources and are proud that our expertise in providing
exceptional service to you, our customers, advances every single day. Sufficient
staffing plus constant training programs have positioned our team to deliver the
quality of service that our clients expect from us; whereas the in-house developed
software such as CP and Webmail have increased our flexibility to meet changing
- To ensure our network reliability, the Internet Data Centers we utilize have
been carefully chosen. We work with companies that share our customer service
reputation. In the USA, we partner with SAVVIS
which provides us with a high speed network access. In Hong Kong,
we work with iAdvantage
because of their robust facilities and unparalleled network performance.
In Germany, we have chosen Equinix because of their
world-class data center facility and network. We maintain
wide bandwidth reserves and constantly update our hardware configurations to guarantee
- You may wonder how ICDSoft, with such non-compromising resources, can price
competitively and still remain profitable. The answer lies in controlling operating costs.
While we invest heavily in facilities and human resources, we can still maintain
a low cost because we enjoy economies of scale from our backbone providers AND
we control our operating costs by optimizing our marketing expenses. Unlike many
hosting companies that spend over 40% of their revenue in advertisements, we believe
that “Word-of-mouth” is the best income “generator”, best
of all it is for free.
Our philosophy is simple: We re-invest
in our customers - you deserve the best we can deliver!
- I would like to conclude this message by giving prospective customers some tips.
Finding a reliable hosting company is not easy. There are many choices and packages out there,
which often cannot be compared directly. There are also several web sites dedicated
to rating hosting companies. Unfortunately, the highest ratings are usually given
to those hosting companies, which are their largest advertisers as well. I advise
customers to analyze these “ratings” carefully and learn the truth
through other sites where users post comments based on actual experiences. Some
user experiences could contrast sharply with the ratings of most companies! Alternatively,
you could check out a particular hosting company through search engines. They
usually return hundreds of results which should give you a clearer picture about
Again, I appreciate your visit to our web site and encourage you to discuss any additions or
improvements you would like to see at ICDSoft. Please feel free to send your suggestions to my
personal email as well: ceo at icdsoft dot com.
Thank you very much for your interest in ICDSoft. I look forward to working with you.
President & CEO