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| Andrew Kruse : |
| Since 2005, our agency's accounts with ICDSoft has grown from a few small
sites to today over 40 (as of 2011). For accounts our size, ICDSoft is not
the cheapest option, but their outstanding service�fast, professional, and
highly knowledgeable�is well worth it. We went through five other hosting
companies before finding ICDSoft, and today we depend on them to support our
business. Thank you!
 http://www.lanterndesign.com
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| Sebastien Larcher : |
| After a few months being with you, it's like a perfect solution. The control
panel is just perfectly configured, options, details on hosting and support
is just wondeful. The support is responding very quickly. The uptime,
performance, and my website are feeling good together. I will for sure
recommand ICDSOFT for my future clients and projects. After searching so
long for a good hosting, I think I can say you are the one!
http://www.sw3b.ca
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| Bradley Barwick : |
| I've been a customer with ICDSoft since they first started with
the Hong Kong data center nine years ago. Now with their data centers in North
America and Europe, they have become my go-to hosting solution for small to
medium-size projects. I've worked with a number of different hosts on various
projects, and they have consistently been the very best. Their control panel is
intuitive and easy to use, and their support is very responsive and informative.
Thank you, ICDSoft!
http://www.underblob.com
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| Kenneth Wieske : |
| What a breath of fresh air! After suffering for so long with
other hosting companies, I was totally taken aback and delighted to receive a
reply to my support request WITHIN MINUTES! Gotta love it!
http://www.aldeia-academy.org
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| Dave Foster : |
ICDsoft has exceptional technical support and provides hosting
services that are very reliable. My company uses ICDsoft for all of our web
hosting needs. In addition, the new control panel is very sleek, well planned,
and easy-to-use. Keep up the great work!
Douglas Baxter
Senior Interactive Developer
AvreaFoster
http://www.mcchildrenshospital.com
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| Christopher Guthrie : |
Management and Support staff,
I have been a loyal customer for about ten years. I went from designing
websites for local business to using your reseller program a few years ago.
Currently I am facilitating 3 sites. Also, I have never noticed down time
for any of the websites I work with. Because of your EXCELLENT service and
support, my business is growing and my customers could not be happier with
the EXCEPTIONAL service.
Thanks again for many years to come,
Christopher Guthrie
Loyal Customer and Business owner
http://www.quadenphotography.com
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| Michael Daggs : |
I have used ICD Soft as my hosting company for a few years
now, with a small break in the middle. A couple years ago I started to reach
my 10GB limit and knew I had to make a decision on space. I loved the
experience of hosting with ICD Soft because of their superior support and fast,
east to use product, but there were so many other hosting options out there
that offered more hosting space for less money. I contacted ICD Soft and
explained that I was considering leaving because of that fact, and they did
the noble thing and would not comment on other company's hosting products,
but provided me with a link to a Google search and simply said that I should
research the tactics used by companies that offer cut rate pricing and insanely
high, or even unlimited hosting space and bandwidth. I did the research, it
all made sense, but I decided to roll the dice and cut ties with ICD Soft
anyway and took the cheap route out. I signed up with a host offering me
unlimited space and bandwidth. I recommend that anyone considering doing
the same do the same research that I did, but actually take it to heart and
know that it's the truth. The old adage "you get what you pay for" prevailed...
The support was ok, but rather slow (at least a day for a response. ICD Soft
typically gets my support request to an agent in less than a minute, which
is unheard of... in general the problem is answered or correct within minutes).
If you wanted "priority" support, you could of course PAY EXTRA. In fact,
several features that are included with ICD Soft were considered "premium"
services available at an extra price. Then there's the issue of unlimited
space.... first off, physically impossible. Second, the space was "unlimited"
so long as you used less than 50,000 "inodes". For anyone unfamiliar with an
inode, it's any file, folder, email, etc on your hosting account. No matter
the size, each one takes up one inode. Well, my website is a family website
used to host our family photos, among other things. My wife loves taking
pictures and has over 25,000 of them on the site. Each picture is an inode,
as well as each html file associated with each picture, as well as the index
files, the thumbnails, the folders, etc. JUST the picture portion of my
website, while all under 10GB, takes over 100,000 inodes. They threatened
to suspend my account unless I upgraded to a dedicated server.... for a
family website... So, they can offer unlimited space all day long, all the
while knowing there is a loophole to prevent too many files from showing
up on their service. There are several other issues too, if you actually
try to USE your unlimited bandwidth, they'll suspend your account as soon
as they deem it to be "excessive". How can you excessively use unlimited
resources? The servers themselves were spotty, sometimes the website would
be down for hours with no explanation and no reason ever given. ICD Soft
makes advance notice of a possible 15 minute outage of services if they
are doing maintenance.... let alone explain what happened in the event of
an equipment failure.. The proverbial straw that broke the camel's back was
when I could no longer use my e-mail account to send mail to certain popular
e-mail services because the hosting server I was on had apparently received
a bad reputation due to another customer sending spam mail and the server
IP address was blocked by their spam filter... Simply solution, right? Ask
the host to move you to a new server without a blocked IP address? So, I asked.
I was denied, they refused to move my website because I was exceeding their
inode limit... They said I should PURCHASE a dedicated IP address so that
I wouldn't run into that problem.... their solution was for me to spend more
money. I asked the support team at ICD Soft what they would do if I was in
that situation on their servers, and within 5 minutes had a response
reminding me of why I loved their service in the past... they told me that
the problem would be immediately researched and corrected, and that one way
or another the situation would be resolved. They didn't mention spending
additional money. They also commented that a dedicated IP address would only
be applicable to the website, not the mail server. I bet it would have been
the same for the other host as well, and that their support staff simply
didn't know that to be the case. I would have spent more money, and for
nothing. The next morning I began migrating my site back to ICD Soft, where
I will keep it for the rest of time. Sometimes you need to experience the
bad for yourself so you know why you might pay a couple dollars more for
the good, and other times you might actually take the advice of someone
who's been there and seen what it's like and decided to share their story.
So if you are considering a hosting service, or God forbid considering to
switch away from ICD Soft, do a little research, think about the logic
behind other company's offers, and consider taking my advice and believing
me that the headache isn't worth it. ICD Soft has always been a top notch
company in service and support, and in those two areas alone is simply
unbeatable.
(read more)
http://www.daggs.com
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| Jason Sveom : |
To anyone currently searching for a hosting company...
I don't usually take the time to write testimonials for companies unless I
truly feel like I've found an asset, which I feel worth my time referring to
others. I've hosted multiple personal and business domains with ICDsoft
since 2003. I've referred more than three dozen friends and coworkers, all
of which have given positive feedback, thanking me for the great referral. I
don't get commissions or discounts for referring ICDsoft, I'm not part of
ICDsoft's reseller program. ICDsoft hosting and SureSupport is the only
hosting solution I will recommend to anyone. I've hosted with several
different companies, ranging from some of the most popular retail names in
the business, and none of them can compare on pricing or features. Almost
all hosting companies provide 99% uptime guarantees, abundant features, free
websites or design tools, etc..., but a few things separate ICDsoft from the
rest - cost, support, consistency, and no surprises. If you're currently
researching, don't get stuck with some initially cheap host that offers a
free website that will most likely be out of business in a few years.
ICDSoft truly provides everything you need regardless of your skill level or
knowledge in web development offering support within minutes, below average
annual cost, and piece-of-mind that they'll be around for as long as you
want your website. If you're researching a web hosting and domain
registration company, and you're considering the big name, commercial
blasting, overly priced advertiser, remember that they'll pass that high
cost bill to you in the end, and they won't provide anything more than
ICDSoft will provide, so please don't waste your money. I can comfortably
say, once you've hosted with ICDSoft, you will never switch, they've earned
my loyalty.
A long time pleased customer,
Jason (Arizona)
http://www.sveom.com
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| Michael Crossley : |
Have been with ICDSoft for a number of years. My website (photoslondon.com)
is very basic and does not utilise any flash, php, etc., but for my needs
this host does what I require of a host. The site is always there whenever I
visit it - not always so with other hosts I have used in the past - and the
support when I have occasion to use it, not often it must be said, is
scarily quick. As someone who continues to use ICDSoft, I qualify for a
discount on my renewal which is a bonus and when money is lacking - nearly
always in my case - this is very welcome. Unless I notice an obvious
downturn in their service, i.e. my site disappearing from public view, I see
absolutely no reason to change hosts. Mike (14th January 2011).
http://www.photoslondon.com
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| Chris Powell : |
I have been an ICDSoft customer for 5 years now. You guys are consistently
innovating, and improving your hosting services. There is no noise,
ridiculous extra fees, and there is a friendly control panel. Also, the best
service in the industry. I also enjoy the high level of flexibility your
platform provides. It's perfect.
http://www.brokenorange.com
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| Ann Brundige : |
In general, I have had excellent service in every way from your hosting.
Your prices are extremely good, especially considering the many options you
offer. But the number one reason I would recommend ICDSoft without
reservation is your support. It's far better than any technical support I've
ever used, for any computer product, hardware or software, and for anything
relating to internet service. Not only do I get good, understandable
technical help with the actual server machinery, but you've helped me in
struggles with various outside stuff like Wordpress software, and
recommended a nice reliable ftp app that works with Mac. That's going the
extra mile and has made it possible for me to do much more with my site.
http://www.annbrundigestudio.com
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| Michael Hessenthaler : |
ICDSoft is second to none!
I've been with ICDSoft for several years and have many accounts with them. I
have many years hosting reseller experience and many, many terrible
experiences, but I say without any hesitation that ICDSoft is THE very best
host. That's why I remain with them.
Where ever I've been before, I suffered delays and inefficiency,
particularly for technical support - lodge a ticket, wait 24-48 hours before
the ticket is taken, then wait another day to get a response.Very often a
poor response from people that don't care or don't get paid enough. In my
several years with ICDSoft, I have NEVER had to wait more than a few minutes
for an intelligent, friendly, and helpful response. This is unique.
I don't have to endure errors, problems, accounts mixups, etc etc. It always
works. Their interfaces are user friendly and they work. You don't need a
diploma in IT to figure out how to use them.
I appreciate the opportunity to tell my view of this organization and its
great people.
http://www.australdata.com.au
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| Branislav Vujinovic : |
I host my sites on many hosting servers, and I can definitely say that
ICDSoft is one of the best hosting companies in the business.
When I am working with sensitive time dated material, I need a response from
support within the hour (read minutes), ICDSoft response time is always less
than three minutes. Also the responses are always accurate, without double
meanings, and with a personal rather than a canned answer that leads to more
questions.
The price is right for us, the service is dependable, and the customer
relationship is responsible, eager to participate in resolving the problem,
and prompt.
Maybe the best recommendation is that I am in the business with ICDSoft for
seven years now.
Thank you ICDSoft for the great product, service, and support.
http://www.virtualnigrad.com
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| Tom Hanson : |
When I was looking for a web hosting company to launch my web site (www.southcarolinaconservative.com)
I did an Internet search and ICDSoft was ranked No. 1 on the list I consulted.
ICDSoft has certainly lived up to its No. 1 billing. They quickly got my domain name and
helped me upload my site. Their control panel is easy to follow even for a novice such as me. When I have questions
their 24/7 help desk responds within minutes--and in English I can understand. They don't farm out their help desk to
someone whose English I must struggle to understand. I have linked them on my web page, and they had the courtesy to
thank me, while several I have linked did not bother.
In short, I'm happy to recommend ICDSoft as a great web hosting company.
http://www.southcarolinaconservative.com
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| Elisa Korenne : |
I am an independent musician, and I run my own website. I learned about ICDSoft when my old webhost did not
come through in an emergency, and I asked a fellow musician what she used to host her site. I switched to ICDSoft
three days ago from the other host. I had been disappointed in the other host, but after seeing from ICDSoft the
quality of service that is possible from a webhost, I should have been even more disappointed.
I have been very gratified at the excellent service I have received over the past few days as I have tried to get my bearings with my new
ICDSoft account. SureSupport has been responsive, helpful, and even intuitive in determining what I needed to know.
You have been clear, concise, and straightforward in your assistance. And all of that within minutes of my requests. On top of that, I am
thrilled with the technical resources I have available to me with my ICDSoft hosting account.
Thank you for your help. I will continue to recommend ICDSoft to anyone looking for a good webhost.
http://www.elisakorenne.com
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| Dimitris M. Christodoulou : |
| I strongly recommend ICDSoft
for everyone's web hosting needs. It is not only for the conveniences of the most
competitive price in the market, excellent user interface via a browser, and extreme
freedom in creating subsystems/mail accounts/databases etc. It is also for the
most amazing customer support I have ever seen. These people promise 24/7 support
and they mean it! I sent in a report on a Saturday morning and they responded
within minutes!
Now, that's what I call commitment to one's work!
http://www.mathmethods.com
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| Petrus van Breda : |
Hi,
I would just like to thank you and your support people for the good and quick
service I receive. I am situated in South Africa and the support I receive from
you are above any I experienced from other hosting companies.
When I was looking for a hosting company your ratings was high and I send
an email to your company as I did to others. Until today they didn't reply, or
I got a robot reply, from you I got replies on all my questions.
Please keep up the good work and I like the new site and control panel. The
stats is not as nice, but I will get use to it.
http://www.spsoftdev.com
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| Sunni Lirette, Office Manager/Webmaster, Riviera Computers : |
|
Being a small business owners, we know how important first
impressions are. We also know that you have to follow up
that initial contact with extensive knowledge, support, and
reliable service.
The hosting of our website is something we take very seriously
as it is an integral part of our business every single day. We
had been having problems with our previous host and had been
looking for a new one for quite some time. Mostly, it was the
reviews of other customers that led us to choose ICDSoft.
... And we are so glad we did!
Not only has your service shown to be speedy (our site has never
been served up faster), but the set up process was painless and
transfer from the old host to your company was 100% seamless!
(I don't think we lost one single e-mail in the process - you don't
know how important that is to us!) Your on-line FAQ answered
every single question I had - in plain English too! From initial
sign-up to requesting a DNS transfer was all done within two
hours and within two days, the task was completed.
I just wanted to take this opportunity to thank you for making it
so easy to switch to your company, to congratulate you on a
job well done, and to wish you continued success in the future.
You can be assured that we will help in the latter, as we will be
referring all of our new web accounts to your servers. We will
also encourage existing customers to migrate to your service
when they are due for renewal or if they experience any problem
with their current host!
http://www.RivieraComputers.com
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| Willemijn Lindeboom : |
|
I am very impressed with all the services I have received from ICD.
Each time I have a question I get very fast to the point answers,
personalized and very detailed. I do not have any experience with
server-settings and was worried I would do something wrong, because
you can change so many things. Not only did I receive very fast
responses to server questions, I got a lot of help also in moving my
website and how to handle changing email servers.
I am now going to move some other website over to ICD as well because
it is so much better than anything I have ever experienced before and
all this for a low price.
The hardware is excellent, but the customer service is 5 star and that
is really impressive.
Thanks!
http://www.villainumbria.com
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| Michael Bain : |
|
Hello,
I'm writing to tell you what an awesome job I think your tech support team does.
I've been an ICDSoft client for several years, and most of my clients use ICDSoft as well. During this time period, I have had to ask tech support many questions: not because I've had any problem with the hosting but because I needed to know how to do things. Every time, the team has responded to me within 15 minutes, most of the time within 5. I've emailed support during the week, during the weekend, late night; it never made a difference - tech support service has been speedy without fail.
But it's not just the speed of the service that impresses me; it's also the quality of the service. I do believe there is nothing about web hosting and anything even remotely related to web hosting that your team doesn't know. And they often go beyond the call of duty, helping me with things that I suspect they are not legally obligated to. For instance, this last weekend, they edited a WordPress php file to ensure that it would import properly.
And they do all this with a positive attitude - a virtual smile, if you would.
I tell you with no exaggeration, that your tech support team is the best I have ever worked with, bar none, and I have worked with tons of tech support companies over the years. Thank you very much for your splendid service.
God Bless You,
Michael Bain
http://www.michaelkbain.com
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