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| 24/7 Tech Support |
- At ICDSoft, we place EMPHASIS ON SUPERIOR CUSTOMER
CARE. Our staff is well trained and always eager to assist you.
More than 70% of our customers come to us referred by a current ICDSoft client.
The reason is obvious - OUR SUPPORT IS SIMPLY THE BEST!
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| Knowledge Is Power |
- Our online documentation covers almost all aspects of developing a web site.
View our Online Documentation.
- If you have a question about ordering, payments, or domain handling, you
can check our Billing FAQ here.
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| 24/7 State-of-the-art Tech Support Ticketing System |
- Absolutely the best ticketing system ever created. Open a support ticket
via an online, easy to use form. The entire process is rather simple and you will be
notified by e-mail as your ticket is answered. Submit
a New Request.
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| One-hour Response Guarantee |
- Is your current host taking days to return your support requests? We guarantee a reply to each and every technical support ticket within one hour of its posting.
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| Supervisors Review Every Single Support Ticket |
- Each support ticket thread is reviewed by a Supervisor within 24 hours.
If you open up a support ticket - not only will you receive a one-hour response,
but within 24 hours a Supervisor will make sure that everything was resolved to your
complete satisfaction.
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| Customer Satisfaction Is Our Primary Objective |
- It's as simple as that, Customer Satisfaction Is Our Primary
Objective.
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