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The billing contact details will be displayed only in the Control Panel of hosting accounts not connected to a Client (with billing management set to No Client - Reseller Managed) or connected to a Client of an online store (with billing management Buys From your online store) with disabled Account Panel for clients setting.

Depending on the Show in Control Panel setting and the Doing Business As contacts for the hosting account and your reseller account, the details of the contact with the highest priority will be displayed to the customer in their hosting Control Panel and may be provided to the customer by us if requested. The contact with the highest priority is for the particular hosting account, and it can be set via its management page in the ICDSoft Account Panel > Hosting Resources section > Hosting Accounts subsection > Doing Business As section. Next is the contact for your reseller account, which is set via the ICDSoft Account Panel > My Account section > Doing Business As section. If no contact has been added for the hosting account or your reseller account, a generic message to contact the hosting provider will be shown in the Marketplace section of the hosting Control Panel. A contact will be considered inactive/disabled if the Show in Control Panel setting is disabled in the Doing Business As section for your reseller account or the hosting account.

If a contact has a template configured, only the information from that template will be displayed in the hosting Control Panel of the account. Otherwise, only the populated information in the following fields will be displayed: Company, First name, Last name, Email, Phone number, and Website.

The following variables can be used in the Contact Template to provide additional information specific to the client:

  • {STORE.TITLE} - This variable will be replaced with the title of the online store the hosting account is associated with.
  • {STORE.CONTACT_EMAIL} - This variable will be replaced with the contact email of the online store the hosting account is associated with.
  • {STORE.URL} - This variable will be replaced with the website address (URL) of the online store the hosting account is associated with.
  • {STORE.CP_URL} - This variable will be replaced with the Account Panel link of the store the hosting account is associated with.
  • {ACCOUNT.USERNAME} - This variable will be replaced with the username of the hosting account.
  • {ACCOUNT.SERVER} - This variable will be replaced with the server name of the hosting account.
  • {ACCOUNT.RENEWAL_URL} - This variable will be replaced with a renewal link for the hosting account.