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Jan 15, 2020

Upgraded resources and a new base price for the Economy plan in the US

The Economy hosting plan in the US data center, which is one of our most popular solutions, has received a significant resource upgrade. The new and improved plan specifications are already in place, and customers on this plan can now take advantage of the new resources. The resource upgrade also brings a small bump in the base price for this plan.

What exactly is changing?

We would like to point out that the changes affect only the Economy plan in the US data center. The price of the Economy plan in the EU data center will not be changed.

The most important changes for the Economy plan in the US data center are:

- A disk quota upgrade from 1 GB to 10 GB.
- A max mailbox quota upgrade from 1 GB to 10 GB.
- Resources such as FTP users, subdomains, database slots, domain parking slots, and mailing lists have been doubled.
- A base price change from $6.00 USD/mo to $8.00 USD/mo.

All existing customers always take advantage of significant discounts off the base price - at least 40% off for new shared hosting accounts, and at least 20% off for shared hosting renewals. For example, for customers with one account, the renewal price increase will be from $4.80 USD/mo to $6.40 USD/mo. For customers with seven or more accounts, the renewal price increase will be from $3.00 USD/mo to $4.00 USD/mo.

Why is this change made now?

One of the most common issues our clients encounter is running out of disk space. With 1 GB of disk allowance, this is no surprise. In 2020, 1 GB simply isn't enough anymore. 1 GB mailboxes are also a thing of the past. Users have started using their mailboxes as a sort of personal archives, never deleting anything.

We knew that we had to increase these resources, but we couldn't because we didn't want to change the price. We made lots of calculations trying to justify a resource upgrade without raising the prices but, unfortunately, we couldn't make the numbers work. The US Economy plan has been operating at a loss for many years now, and no resource upgrade could be justified if we didn't touch the prices. With this slight increase in price, we are able to increase the disk space allowance of the plan tenfold, double most of its other resources, and bring it back in line with the needs of our customers.

Can't you keep the legacy plan and prices?

We understand that some of our clients may not need the increased resources, and for them the small price increase may seem unjustified.

Our Economy plan was designed back in 2006 and this is when its resources and price were configured. The price hasn't been increased since then and, sadly, due to this price pinning, we weren't able to increase the Economy plan's resources in any meaningful way.

As a quality hosting provider with over 20 years of experience (and serving 59,000+ customers), we need to maintain a healthy and sustainable business model in order to ensure the stable operation and growth of the company. We have always offered quality services, not necessarily cheap, so we have never taken the cheapest offers on the market, be it for hardware or personnel - we choose the best, always.

Over the years, all these expenses increased constantly, but this was never reflected in the price of the US Economy plan. This year, the feedback we got from our clients, combined with the plan's no longer sustainable price, made us take the final step we had postponed until now - significantly increase the plan's resources and adjust its cost with a small price bump.

Thank you!

Jan 13, 2020

Easier client management with the ICDSoft Clients feature

The recent introduction of the Account Panel for clients was just the first step towards our new client management model. It is now time for the second step that will further enhance the CRM-like experience for our partners and resellers. Meet our new Clients feature - an easier way to manage your end clients and their hosting services.

What is this Clients feature?

Simply put, it is an easy way to manage service ownership and group multiple services under a single owner called Client. You decide who pays for a specific service and how much it costs:

- Clients configured to use an online store will be able to purchase only services enabled in it at the prices set up in that store.

- Clients configured to use the ICDSoft store will have access to all services provided by ICDSoft; they will still take advantage of your reseller discounts.

You can create and remove Clients, change their usernames and details, associate services with Clients, as well as move services between existing Clients.

A Client example

If you have a friend using more than one hosting account with you, you can now easily associate these accounts with just one Client, and the Account Panel for clients will allow your friend to manage these accounts from a single interface. Each Client can purchase new services, upgrade existing ones, and manage all aspects of their account without having to go through you.

For example, if you associate a Client with the ICDSoft store, they will use your discounts and will interact with ICDSoft for their billing needs. If you have an online store and associate a Client with that store, this Client will buy from you directly at the prices you have defined in your store.

Dec 20, 2019

ICDSoft featured at WebsitePlanet.com

We were approached by WebsitePlanet.com for an interview regarding our hosting services.

You can read the full interview at:

ICDSoft’s New SmartVPS – Dedicated CPU and RAM, Unlimited Sites, and More!

 

Dec 12, 2019

Account Panel for reseller partners' end clients

We have introduced a new administrative Account Panel for the clients of our reseller partners. It provides end clients with their own hosting management interface and allows them to easily make new purchases and upgrades.

This is a great feature for agencies and developers who don't wish to be the hosting provider for their clients, but still need access to their clients' hosting services. For example, you could easily build a website for a client and keep it connected to your reseller account, but your client will renew their hosting service and purchase new services directly with ICDSoft.

Here's a quick overview of some of the advantages of the new Account Panel:

- End clients can order new services at great prices - the more hosting accounts they have, the bigger discount all parties gain.

- End clients get access to exclusive services that are not available in the hosting Control Panel - domain management, domain transfers, SSL certificates, Advanced Security.

- End clients get access to the SmartVPS platform where they can host multiple projects on a VPS.

Dec 10, 2019

Special price for 10-year .EU domain registrations

For the second time this year, EURid, the global registry for .EU domains, is running a special promotion and we at ICDSoft are participating in it.

During the promotion window, 10-year registrations of new .EU domains will cost only 10 EUR. In accordance with our fair pricing policy for domain registrations, we are passing the 10 EUR price promotion directly to all new registrants.

A .EU domain name is more likely to be available than a .COM one, allowing new registrants to register shorter and more desirable domains.

To register your new .EU domain, visit https://icdsoft.com/en/domains 

The special price will be valid until December 19, 2019.