This section of our FAQ covers topics such as sales, ordering, billing, and domain handling. If you need technical assistance, you can refer to our Technical Documentation.
We accept credit card payments, as well as PayPal. If you choose to pay by credit card, you will be using one of the agents/retailers that we employ - 2Checkout or PayPal (you do not need to have a PayPal account to submit a credit card payment through PayPal). Also, a bank wire transfer to an European-based bank is an option. You can contact our Support team for details, if you want to pay by bank.
Although we do not have a dedicated Sales team, you can always contact our Support staff for sales-related assistance. They will respond to all your presales, billing, or upgrade questions.
If you submit a payment by credit card or PayPal, you will receive a receipt from the billing agent/retailer via e-mail shortly after you made the payment. If this does not suit your needs and you need an official company invoice, you can contact our Support Team after you submit the payment, and they will arrange for issuing an invoice to you.
Of course. We offer 100-day full money-back guarantee. If you do not want to use our services, you can contact us with a cancellation request at any point during the initial 100 days of your hosting subscription. We will then cancel the account, and you will receive your money back. Have in mind that domain registrations are not included in this policy. Domain registrations are non-refundable. If we have registered the domain name for you, we will deduct the retail domain registration price (discounts do not apply).
We do not charge our customers automatically. Actually, we do not store any credit card data. When the time for renewal comes, we will send you a notification by email, and you will have to submit your renewal payment. We start sending renewal notifications 45 days prior to the expiration date.
Once you complete the account order and submit the payment for it, it will take several minutes to have the account opened. You will receive a Welcome email for the hosting account to the email address that you specified in the account order.
If you have not received your Welcome email, first you can check your Junk/Bulk folder to see if it is not mistakenly received there. If it is not, then you can contact our Support Team at support at suresupport.com, or fill in the contact form on our site. We will re-send the Welcome message right away.
All our customers receive discounts on their subsequent hosting purchases. The discounts vary from 20% to 70%. If you have one hosting account and you want to order a second account, you can do this through the ordering section of your hosting Control Panel. To receive a larger discount, you can sign up for our Reseller program and claim your existing hosting accounts there. Note that it is not necessary to actually resell our services in order to use this program - you can use it to simply manage more than one hosting account and receive larger discounts on your purchases and renewals.
If you want to have one hosting account and several domains pointed to it, first you need to purchase your hosting account using one of the domains. After the account is opened, you can add domain names through the Domain Parking section of the hosting Control Panel. Note that parked domains are full aliases of the main domain; they open the same content and share the same mailboxes.
We are obligated to give the global registry information about the owner of each domain name. According to ICANN rules, this information is visible in the WHOIS of the domain. Information about who is responsible for domain names is publicly available to allow rapid resolution of technical problems and to permit enforcement of consumer protection, trademark, and other laws.
You can register a domain with us by ordering a hosting account along with domain registration - by choosing the option "New domain" on the order page. We do not offer domain registrations without hosting services. We focus on hosting services, and we offer domain registrations just to make things simpler for our customers - so that they pay for their hosting and domain services at one place.
ICDSoft is not an ICANN-accredited registrar. We register the domains of our customers at the ICANN-accredited registrar Enom.com. An exception to this are .eu domains - ICDSoft is an EURID-accredited registrar.
Any domain purchased in a package with a shared hosting account will cost exactly the same price as the one we pay to the respective domain registrar. Any additional costs, such as transaction and labor costs, would be covered by us. Here are the current domain costs for the most widely used top-level domains:
The prices of separate domain registrations (not purchased along with a hosting account) will be calculated based on the following formula: "the registrar price of the domain x 1.5". For example, a standalone .com domain registration will cost $12.57 ($8.38 x 1.5).
You can check current domain prices at here.
Domains in a package with First Class and Ultimate hosting accounts are offered for free.
You will be the legitimate owner of the domain name, and we will be your service provider. As the legitimate owner, you will be able to change the contact information for it, point it to other hosting service providers, or transfer it to other domain name registration providers.
If you order a new domain name with your hosting account, it will be registered immediately after we open your account, and will become accessible within a few hours. If you already own a domain name and point it by setting the DNS server to the values we provide in the Welcome mail, it will start pointing to our servers about 4-48 hours after the DNS change.
We can register .com, .net, .org, .us, .biz, .info, .eu, and .de domains. We can host any other Top Level Domain as well, but you will have to register the domain name yourself with a domain name registrar that supports this TLD.
For a transfer to be successful, several conditions have to be met:
If you decide to transfer a domain registration to us, you can contact our Support Team for further details and for initiating the transfer. The transfer procedure does not interrupt the operation of the domain name in any way, and your website and email will be working at all times. We will notify you as soon as the transfer is completed.
Additional domain names can be pointed to your hosting account with us, and this is called "domain name parking". For example, if you have an account for domain.com, and you wish other domain names, such as domain2.com, domain3.com, etc. to open the same webpage, you could "park" them to your account. E-mail messages sent to addresses @domain2.com are forwarded to the corresponding e-mail accounts at domain.com. Have in mind that these domain names also need to be registered with some company first, and the DNS servers for them must be changed to the correct values.
If you want to transfer your domain name to another registrar, you should make sure that there is enough time until the domain name expires. Transfers usually take several business days. We recommend that you start transferring a domain name at least 15 days before its expiration. You can contact our Support Team to have the domain unlocked and the EPP code sent to you.
In the first case, you will have both your hosting account and your domain name registration managed by us. If your domain name is just pointed to our service, we will be your web host, but you will have to pay another company for the domain name registration and maintenance.
You can point the domain name to your hosting account with us by changing its nameservers at the current registrar. We will send you the nameserver addresses you will need after you sign up for an account. Once you change the nameservers, the DNS will need some time to update globally. This process is called DNS propagation. After it is completed, your domain name will point to your hosting account with us.
Yes, we offer free Domain Whois Privacy service with each .com, .net, or .org domain name registered with us. You can contact our Support Team for more information on how to enable WHOIS privacy for your domain.