
What payment methods do you support?
We accept card payments. If you choose to pay by debit or credit card, you can use one of the following payment solutions - Stripe, Borica, or Revolut. PayPal is supported for our Automatic Renewal service. Also, a bank wire transfer to a European-based bank is an option. You can contact our support team for details if you want to pay by bank.
What credit/debit card can I pay with?
You can pay with a credit or debit card from the most popular payment networks Visa and Mastercard with all the payment processors we use - Stripe, Borica, Revolut, PayPal. With Stripe, you can also pay with an American Express, JCB, or China UnionPay card. With Borica, you can also pay with Diners Club and Discover. For the PayPal automatic renewals, you can also use an American Express or a Discover card. Lists of the credit and debit cards supported by the payment processors we use are available here for Stripe, here for Revolut, and here for PayPal.
Note: The payment processors may remove support for specific cards temporarily or permanently without prior notice, so these lists may not be up-to-date.
Can I pay with Apple Pay or Google Pay?
Yes, Apple Pay and Google Pay are supported by Stripe and Borica.
Do you store sensitive billing information on your servers?
We do not store or process any credit/debit card information on our servers. The payments and any related sensitive information are fully processed by our payment processors and stored on their servers.
How can I get in touch with your sales team?
Although we do not have a dedicated sales team, you can always contact our support staff for sales-related assistance. They will respond to all your presales, billing, or upgrade questions.
How can I get a receipt and/or an invoice?
If you submit a payment by credit card, you will receive a receipt from the billing agent/retailer via email shortly after you made the payment. If this does not suit your needs and you need an official company invoice, you can contact our support team after you submit the payment.
Can I get my money back, if I am not happy with your service?
Of course. We offer a 100-day full money-back guarantee for accounts with annual billing, and a 15-day full money-back guarantee for accounts with monthly billing. If you do not want to use our services, you can contact us with a cancellation request at any point within the money-back period of your hosting subscription. We will then cancel the account, and you will receive your money back. Have in mind that domain registrations are not included in this policy. Domain registrations are non-refundable. If we have registered the domain name for you, we will deduct the retail domain registration price (discounts do not apply).
Do you offer recurring charges/would you renew my account automatically?
We do not charge our customers automatically. Actually, we do not store any credit card data on our servers. When the time for renewal comes, we will send you a notification by email, and you will have to submit your renewal payment. We start sending renewal notifications 30 days prior to the expiration date.
The only exception is our Automatic Renewal service (via PayPal), which only you can enable manually via the ICDSoft Account Panel. The feature can be disabled at any time via the ICDSoft Account Panel or via PayPal.
All prices are in USD. No setup fees. Minimum contract period for shared hosting services - 12 months. Full prepayment for the contract period. 100-day money-back guarantee. No automatic renewal. Fees for domain registrations and SSL certificates cannot be refunded in case of an early contract termination.
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