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The Notification Settings tab allows you to manage the renewal reminder settings, view the renewal reminder schedule, and edit the renewal reminder emails sent to the customers of your online store.

Renewal reminders work on store level. Thus, for an account to be able to receive the automatic renewal reminders sent by the system, it has to be attached to an online store, and renewal reminders for that store have to be enabled. The automatic renewal reminders we send follow a predefined schedule that depends on the type of product, its billing cycle, and days until its expiration. There are also three customizable templates for the renewal reminders that allow you to send a different reminder before the service expires, on its expiry date, as well as after it expires.

Renewal reminders overview

Our system supports automatic and manual sending of renewal reminders for services (hosting accounts, domain registrations, SSL certificates) managed in an online store. You can create and manage your online stores via the Online Stores section.

Automatic renewal reminders follow a predefined schedule that depends on the type of product, its billing cycle, and days until its expiration. You can see the predefined schedule at the Notification Settings section for your online store. There are three customizable renewal reminder templates which allow you to send a different reminder based on the status of the expiring service - before the service expires, on its expiry date, as well as after it expires. Each renewal reminder template contains some generic text that can be modified to your preference. We also generate and provide a renewal payment link in the reminder sent to the customer.

Along with the automatic renewal reminders sent by the system, you can also send manual renewal reminders.

You can see what notifications have been sent automatically by the system at the Notification History section.

Renewal reminder settings

Here is an explanation of each setting in this section:

  • Enable renewal reminders - this setting allows you to enable/disable renewal reminders for the particular store.
  • Send me a copy of the renewal reminders - enable this setting if you want to receive a copy of each renewal reminder sent by the system.
  • From display name - the string that will be used as a From name in the renewal reminders.
  • From email address - the email address that will be used as a From address in the renewal reminders. You can either use the contact email address for the particular store, or use the auto-generated system email address for the store.
Renewal reminder schedule

This section shows the renewal reminder schedule for each hosting service. There are also links that allow you to configure the renewal reminder templates. The system sends three types of reminders, and there is a template for each type - before service expiration, on expiry date, and after service expiration. Click on the template you want to customize, and you will be taken to the Customize Store Emails page where you can edit the particular template.

Customizing reminder templates

You can customize your renewal reminder templates from the Account & Clients > My Account > Custom Templates > Customize Store Emails section.

There are three generic reminder templates defined in the system:

  • Renewal reminder before expiration
  • Renewal reminder on expiry date
  • Renewal reminder after expiration

To view and customize a template, simply select it from the drop-down menu, and you will see all of its properties. You will be able to edit the template's subject and body, adjust the date format, translate the available strings, as well as see and use the available template tags.

When you are ready with the customization, you can use the Preview button to preview the template. To save your custom template, click the Update template button. You can always restore the default template via the Reset to default template button.

Manual renewal reminders

You can easily send manual renewal reminders to your customers. These reminders use the templates that can be customized via the Account & Clients My Account > Custom Templates > Customize Store Emails section.

For example, to send a manual renewal reminder for a hosting account, go to the Hosting Resources > Hosting Accounts section, click on More under Actions on the right, and then on Renewal reminder. On the Send renewal reminder window, you will see the service the reminder is about, its expiry date, the online store it is managed in (renewal reminders are available only for services in an online store), and its recipient(s). You can preview the reminder that will be sent via the Preview button. To send the renewal reminder, click the Send button.

You can send manual renewal reminders for domain registrations and SSL certificates as well. The process is the same as with sending renewal reminders for hosting accounts.