If you are receiving an "Incorrect password" error in the e-mail program on your local device (computer, phone, tablet, etc.), but you are sure that you have entered the correct password, please check your e-mail username as well.
|The username that you should use in your e-mail program must be YOUR FULL EMAIL ADDRESS, and not only the part before the @ sign. For example, if your mailbox is [email protected], then the username must be [email protected], and not just "johnsmith". If you use just "johnsmith", then you might see an "incorrect password" error.|
Also, please make sure that there are no whitespace characters entered before or after the password in your e-mail program.
Full instructions on configuring the most popular email programs can be found in the Configuring an e-mail program (Outlook, Thunderbird, Mail, etc.) section of the FAQ.