New SmartVPS service! The SmartVPS platform offers dedicated CPU and RAM resources, unlimited websites, and more!
Holiday Sale - 80% Discount
Promo code cyberweek applied. 80% discount.

Moving your existing site's files

There are several options available to move your files from your current provider:

  • Upload your web site files using some FTP program.
    To use this option you will need to have some FTP program (CuteFTP, SmartFTP, Filezilla, Fetch for MAC, Transmit, WS_FTP, CyberDuck for MAC, etc) installed on your computer. If you have some HTML editing program with built-in publishing features such as DreamWeaver, Adobe GoLive, you can use it as well.

    To move your website files to our server, you need to:

    1. Download your website files from your old hosting provider to your local computer.
      (In case you have a copy of your website files on your local computer, you can skip this step)
    2. Once you have the files downloaded, you need to upload them from your computer to your hosting account on our server. The FTP connection details can be found in your hosting account Welcome email. If your site consists of many files, it will be much easier and faster to upload an archive of the site and extract it via your Control Panel's File Manager section by clicking on the archive name.
      If you need instructions on how to configure a particular FTP program, you may wish to check the following category in our Knowledge Base - Uploading files.
      The main folder where your site files should be uploaded on our server is /www/www

    3. When you have all your site files uploaded to the server, you can test if the site is working fine online.
      In case your domain name is still pointed at your old web hosting provider, you can use the temporary URL listed in your account Welcome email to test the site. It should look something like http://username.example.com, where username is your account username and example.com is the name of the hosting server where your account is located.
    4. In case your site is database driven you may need alter some system paths, database connection settings, import your database to our server, etc.
  • Use the FTP Migration Manager available in your hosting account Control Panel.
    In case you do not have an FTP program or you wish a server-to-server transfer of files, you can use the FTP Migration Manager available in your web hosting account Control Panel. It gives you an option to download your site files from your old hosting provider server to ours without the hassle to download the files to your local computer first.
    To use the FTP Migration Manager you need to:
    1. Log into your hosting account Control Panel at our server and enter the FTP Migration section.
    2. Specify your old hosting account FTP details (as remote host you need to use the IP address of your old hosting server) and start the transfer. (see FTP Migration Manager)
    3. Once the transfer is completed you can test if the site is working fine online. In case your domain name is still pointed at your old web hosting provider, you can use the temporary URL listed in your account Welcome email to test the site.
    4. In case your site is based on server-side scripting, you may need to alter some system paths, database connection settings, import your database to our server, etc.
  • Use the cPanel importer available in your hosting account Control Panel.
    If you are moving a site from a service that runs cPanel, you may download a cPanel archive of your data and import it on our end by following the directions at:
    cPanel