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Welcome!

We hope this Getting Started guide is going to be useful in setting up your website and email.

How to Get Support

If you run into any problems or if you have questions while setting up your site, do not hesitate to contact our 24/7 support team for assistance. Our experienced team will gladly (and quickly!) help you get going.

How to Manage Your Account

The Control Panel is the main administration tool that allows you to manage every aspect of your hosting account, including the DNS configuration of your domain names, your mailboxes and email settings, as well as files, databases, backups, and other hosting services.

Please refer to the Welcome email for the exact URL of the Control Panel for your hosting account. You can use your account details to log in.

Domain Name Setup

If you just purchased your domain name and your hosting account together, the DNS configuration of your domain name is already configured correctly and you can skip this section.

For domain names that you manage on your own, there are two ways to point them to your hosting account:

  1. Point the domain name to the name servers of the hosting account. This can be done at your domain registrar. The name servers in question are listed in the Welcome email. We recommend that option because it is the most straightforward one.
  2. If you have to use third-party name servers for your domain name, you have to edit its DNS records to point them to the correct IP address. This is the most complex way to do this, and you would have to maintain the DNS records yourself.
    In order to use your hosting account for your website and email, your apex domain (e.g., "example.com", without the "www" part), the "www" subdomain (e.g., "www.example.com"), and the MX record of your domain should ultimately point to the IP address of your hosting account. This IP address is also listed in the Welcome email.
    If you are not sure how to do that, please contact our support team for assistance. They can give you the exact DNS records you need. The administrators of the name servers of your domain can then help you set them up.

Parked Domain Names

Any additional domain names that you want to use should point to your hosting account as well. They have to also be added on the Domain Parking page of the Control Panel.

Setting Up Your Website

If you have a website already, you should upload it to your hosting account to have it published. You can move an existing site from another hosting provider to your account as well.

It is also possible to create a brand new website with the tools available in the Control Panel, for example using WordPress.

WordPress

WordPress is a content management system (CMS) that you can use to easily build your website.

Our hosting service is designed to work seamlessly with WordPress. You can use the dedicated WordPress administration tools in the Control Panel to perform otherwise complex and error-prone tasks safely and quickly with just a few clicks.

Security

Hacking attacks on websites are quite common, so it is important to keep your website secure. We would recommend that you review the various security measures you can take to protect your website. The most important things are to always keep the software of your site up-to-date and to use passwords that are hard to guess.

SSL Certificate

You can also easily make your website more secure for your visitors by setting up an SSL certificate for your site on the SSL/HTTPS page of the Control Panel. This way, connections to your site will be encrypted.

Email

Email is a comprehensive service with multiple settings you can fine-tune. Your mailboxes can be managed on the Mail Manager page of the Control Panel.

You can use an email program (such as Outlook, Mail, or Thunderbird, for example) to access your mailbox. Although the settings are very similar for all email programs, the configuration process of each application may vary. This is why we have detailed guides on configuring the most popular email programs.