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Jan 13, 2020

Easier client management with the ICDSoft Clients feature

The recent introduction of the Account Panel for clients was just the first step towards our new client management model. It is now time for the second step that will further enhance the CRM-like experience for our partners and resellers. Meet our new Clients feature - an easier way to manage your end clients and their hosting services.

What is this Clients feature?

Simply put, it is an easy way to manage service ownership and group multiple services under a single owner called Client. You decide who pays for a specific service and how much it costs:

- Clients configured to use an online store will be able to purchase only services enabled in it at the prices set up in that store.

- Clients configured to use the ICDSoft store will have access to all services provided by ICDSoft; they will still take advantage of your reseller discounts.

You can create and remove Clients, change their usernames and details, associate services with Clients, as well as move services between existing Clients.

A Client example

If you have a friend using more than one hosting account with you, you can now easily associate these accounts with just one Client, and the Account Panel for clients will allow your friend to manage these accounts from a single interface. Each Client can purchase new services, upgrade existing ones, and manage all aspects of their account without having to go through you.

For example, if you associate a Client with the ICDSoft store, they will use your discounts and will interact with ICDSoft for their billing needs. If you have an online store and associate a Client with that store, this Client will buy from you directly at the prices you have defined in your store.