News / Company


More RAM for First Class and Ultimate managed-VPS plans

We are well aware that with time, web sites grow popular and web software becomes more sophisticated. This requires regular updates of the hosting platform, and more hardware resources for the hosting service. Keeping pace in this competition is an important task for us.

During the past weekend, our system administrators completed hardware upgrades on all our VPS nodes. These upgrades made it possible to add more RAM to each of our First Class and Ultimate servers, at no additional cost for our customers. Now the First Class plan features 8 GB RAM (previously 6), and the Ultimate plan comes with 32 GB RAM (previously 24).

First Class and Ultimate plans are meant to host resource-demanding sites and software. With the SSD storage, 15-day daily backup, and the dedication of our team, these plans are the proper solution for customers that require utmost uptime and stability.



Disk space upgrade for First Class customers in Hong Kong

As of today, we are doubling the available disk space for First Class accounts in our Hong Kong datacenter. Instead of 100 GB space, customers on First Class servers now have 200 GB SSD space at their disposal, at no additional charge. All current accounts are already updated with the new disk space quota.

First Class managed-VPS plans are designed to support heavily-visited sites, online software with bigger hardware requirements, or organizations with larger operations that have outgrown the resources of shared service plans. Observing the disk usage patterns of customers on HK servers, we decided to take steps to upgrade disk arrays and backup servers there. Thus we are now able to allow larger disk space on each account, without degrading the service level - all servers use RAID6 arrays of SSD disks, and all customer data is backed up daily and kept for the last 15 days.

We hope that this disk space upgrade will give our customers more room and flexibility for their operations.

First Class VPS plan updates

Our First Class plan has been introduced several years ago with the main purpose to meet the requirements of sites that have outgrown our shared hosting environment but their owners prefer not to switch hosting services.

We are constantly working on improving the specifications of the plan and the VPS servers. In this regard, as of today all new and existing First Class accounts have 6 GB of RAM available (4 GB until now). Respectively, double First Class plans now come with 12 GB of RAM. The prices of the plans remain unchanged.

Also, our team of system administrators recently introduced FastCGI and OPCache for First Class plans. FastCGI and OPCache significantly improve the performance of PHP scripts and are compatible with most popular software packages.

With these updates, we hope that our customers with heavily-visited and resource-demanding websites will have more room to develop their businesses further.

First Class servers in Europe

The First Class Managed VPS plan is now available on servers in Europe.

With two cores of Xeon E5-2630@2.30GHz, 4GB RAM, and 100GB storage on solid-state disks in RAID6 array, the First Class Managed VPS plan provides excellent performance for resource-demanding sites. With the new First Class servers at the Neterra datacenter in Sofia, our customers have more flexibility when selecting a location closest to their visitors.

ICDSoft affiliate program is to be discontinued

Our affiliate program has been in operation since 2005. For these seven years, our affiliates brought thousands of new customers to our services.

ICDSoft was established as a hosting company more than 12 years ago with one simple goal - to offer a hosting service of the highest quality and to become an example in the industry. It was never a priority to expand rapidly, to have great number of customers, or to maximize profits. For this reason, marketing was hardly ever used. Our priority has always been to invest in hardware, technologies, and staff - matters that determine the service quality, as we believe in the concept that a good service would sell itself alone.

The great number of our happy customers proves that we managed to reach our primary goal - high-quality service - and despite the complete lack of direct advertising, we managed to maintain healthy expansion rates throughout the years. Of course, the affiliate program had contributed to our growth since 2005, and this program had been the only exception of our "no money for marketing" policy.

We believe that each business has a "critical mass" - a certain size of the company, beyond which it becomes difficult to maintain the same level of service. More customers and employees leads to the requirement for more complicated company structures and procedures, and it is usually the customer who suffers because of the scale of the provider. That's why, a part of ICDSoft's vision for the future has always been to reach a balance between the quality of the offered service and the number of active customers, and to control very carefully any further growth, ensuring that the balance is never shifted towards the latter.

The greatest asset of ICDSoft are its employees. Most people at ICDSoft work for the company for more than 7-8 years. In the hosting business and especially when it comes to hosting support, experience matters a lot. That's why if the number of our customers increases now rapidly, the number of employees will have to increase too, and most new employees would usually have less experience than our current staff. This is a simple example of how going over a certain number of customers too fast might lead to a degradation of the service level.

As of now, we are hosting over 105,000 sites. Also, through our Reseller program, our resellers continue to bring new customers to our servers. To allow our resellers to grow further, and to prevent further growth that may not allow us to keep the quality of our service, we have decided to discontinue our affiliate program as of Oct 1, 2012.

After Oct 1, 2012, we will no longer be paying affiliate commissions for bringing new customers through a site banner, text links, or through promo codes created through the affiliate panel. All accumulated commissions, even those below the payment threshold, will be paid to our affiliates. This will happen within several weeks after the program suspension date. The affiliate promo codes will continue to work, but they will display a message that the program is no longer available.

We are extremely grateful to all our affiliates who trusted us and worked with our affiliate program. However, at this point we prefer to contain our growth and to assure the highest level of our hosting services.