There are lots of hosting providers out there, each offering a variety of services – from shared hosting and virtual servers to domain names, SSL certificates and other hosting-related tools. When people choose a hosting account for a new project, they usually focus on disk space, server performance, and uptime.
In this article, we will share five reasons why ICDSoft stands out as a great choice for your next web project. Rather than comparing plan features or complex server specifications, we will focus on features that are easy to understand even without technical expertise. They may not be unique in the industry, but they are quite uncommon and rarely offered together by other hosting providers. These features reflect how much we value all our customers, and how committed we are to everything we do.
- 100% Usable Storage
- Full Account Backups
- Tier 3 Support
- User-requested Features
- Lower Renewal Prices
- Wrap-up
Of course, server performance is still a top priority for us. In fact, ICDSoft has earned a Top Tier WordPress Hosting Performance Award by Review Signal – one of the most respected names in hosting performance testing. The tests were run on a standard web hosting account without any special tweaks, so you can be sure that the exceptional results reflect the real experience our customers enjoy every day.
100% Usable Storage
At ICDSoft, we believe that being honest is essential for building long-lasting and successful business relationships. That is why we always provide the system resources we promise on our website. For example, when you host your site with us, you can use 100% of the disk space included in your plan to keep your files and emails. Unlike many hosting providers on the market, we do not have any hidden clauses in our Terms of Service that limit how much of the allocated disk space you can actually use.
Here are a few examples we have observed among other hosting providers. Some companies advertise unlimited disk space with their shared hosting plans, but prohibit the storage of non-website files, or restrict the email storage once all mailboxes collectively exceed a certain limit, which is often far below the hosting plan disk quota (if emails are even included in the hosting service).
Other companies offer virtual servers with a set amount of disk space, but the actual usable space is significantly less than the one advertised. This is because components such as the operating system, the control panel and other system software take some space.
In both cases, you end up paying for resources that you cannot fully use for one reason or another. What is advertised is different from what you truly receive after signing up.
Our hosting plans come with generous disk space quotas, and we genuinely provide the full amount you have paid for. As long as your content is legal, you can use the account for backups, media content, emails, etc. This is valid for all our plans, including our high-end managed virtual servers, which offer up to 1024 GB of usable disk space.
Full Account Backups
We back up every hosting account on our servers regardless of its size. If you accidentally delete anything, or an update doesn’t go as planned for example, you can easily restore your content or emails with a few clicks. Our backup service is included by default and at no extra cost with all hosting plans. We automatically create two backups per day and keep them for at least seven days. You can also generate unlimited on-demand backups and save them on your account, where you can keep them for as long as you need.
While backups should be a standard feature, this is often not the case. Many providers do not offer backups, or they include them only if an account doesn’t exceed a certain size or a certain inode limit. Simply put, it is likely that you will not be able to use their backup system if you store a lot of emails, or if your website grows. If you host your website with us, we will take care of your website backups automatically, without any hidden terms or surprise exclusions.
For even greater peace of mind, we offer an Extended Backups service as well. Adding it to your plan will give you access to monthly backups going back up to 12 months. This is especially helpful if you discover an issue months after it happened, as you will still be able to restore your website content or emails. All our backups – both standard and extended - are browsable, so you can preview and selectively restore only what you need. Many of the providers that offer backups, including paid ones, often allow only full restores, giving you an "all-or-nothing" option with no flexibility to keep some of your current content.
Tier 3 Support
One thing that sets ICDSoft apart is our exceptional support team. Every support ticket is handled directly by a Tier 3 technician. The average length of service of the support team is over 10 years, and each technician has extensive experience troubleshooting and resolving various issues. If you use our web hosting services, you can expect fast and effective support, and in most cases, issues are resolved right on the spot.
If you have ever contacted a tech company for help, you have likely experienced the frustrating support process, and that is if you get through to a real person at all. Usually, you start with Tier 1 support that tries to resolve the problem, but often simply acknowledges it. Tier 2 support may be able to help, but some issues may require more experience and extensive knowledge. By the time your issue reaches Tier 3 support, your website or emails could have been down for hours. Prolonged downtime can have serious consequences for any business.
| Support Tier | Responsibility |
|---|---|
| Tier 1 |
Basic customer service, billing questions, login issues, account setup guidance Handles only surface-level issues |
| Tier 2 |
Control panel issues, DNS problems, email setup, CMS errors (e.g. WordPress) Limited access; can't resolve deeper technical problems |
| Tier 3 |
Complex issues resolution, advanced troubleshooting, software/hardware failures, and in-depth system analysis Capable of resolving complex issues |
At ICDSoft, we know how important support is. This is why we don’t simply care for our support team. We actively invest in them. In return, they often go above and beyond when handling support requests. Most issues are resolved within a matter of minutes without being bounced between teams in search of someone with the right expertise. The ICDSoft support team is made up of senior-level technicians and any of them can assist you with in-depth understanding of the problem and its solution. What is more, you can reach our team 24/7 and at no extra cost. We won't charge you more just to talk to someone who can actually fix the issue and get your website or emails back online.
User-requested Features
If you ever need a feature or function that is not available in our hosting Control Panel or Account Panel, you can contact us at any time, and we will genuinely consider your request. Using our own software instead of licensing third-party platforms gives us full control, so we can enhance or update any part of our system as needed. Every single suggestion we have received over the years has been reviewed by our management and dev teams. If a requested feature is feasible and provides value to our customers, we will make it happen.
Unlike many hosting providers, we are always open to suggestions – no matter how big or small. Whether it is something simple like changing the default sorting order of a list, or a more complex one like expanding our API codebase to facilitate the management of multiple support accounts through a third-party platform, we will always listen to you. Of course, not every request can be implemented, but every suggestion is carefully reviewed by our senior staff. This is one of the perks of being a small, privately-owned hosting provider – we can listen closely, respond personally, and adapt quickly to meet the needs of our customers.
Lower Renewal Prices
If you have looked for a new hosting plan in recent years, you have likely come across providers that offer huge discounts for new signups but raise the price significantly when the time to renew the plan comes. On the surface, this strategy seems logical – they want to attract new customers with a tempting offer. Once you become a paying customer, however, the situation changes. Renewal fees are often several times higher than the signup fee.
Our approach to discounts is different – we value our existing customers as well. That is why we offer renewal discounts, too. For example, if you sign up for a plan at $10/month, your renewal price will be just $8/month. And it gets even better - the more active accounts you have, the bigger your discount is. If you have seven or more accounts, you will receive a 50% discount on renewals.
Like any company, we are happy to welcome new customers, but we believe that loyalty should be rewarded. It is our way of saying thank you for choosing and sticking with us. Some may consider our policy unconventional, but we believe it is simply the right thing to do.
Wrap-up
With so many web hosting providers out there, choosing the right one for your next project means looking beyond simple comparisons of standard features such as disk space or email limits. You may be tempted by low signup prices or by seemingly unlimited features, but renewal prices are usually several times higher and features often turn out to be quite limited if you read the fine print.
Unlike many of our competitors, we are committed to honesty and transparency. We value our existing customers, not just the potential new ones. You will always be able to use all system resources we have listed for your plan, and we will always back up your account regularly, no matter its size.
If you need assistance, our outstanding support team will help you within minutes, even if your request may seem unconventional. We also reward loyalty with generous renewal discounts - the more websites you host with us, the less you pay. This is why ICDSoft isn’t just another web hosting company. It is a reliable, customer-oriented partner for your next web project.
