Orders

The Orders section under Online Stores contains a list of the orders that your customers made through your online stores. Each order is initially recorded on the first step of the order form on your website, before the customer is directed to the payment processor. Your online store orders are presented in a list with the following details: unique order ID that is also displayed to your customer date/time on which the order is placed name of the store where the order was placed customer details order status and payment details Using the Edit button for a specific order, you can: Edit the order details entered by the customer on your store. View the details and status of all items in the order. The contact details can be modified for Items with status New. View the payment details, if there is a payment received for this order. Manually add a payment (this will be needed for all orders where the Offline payment processor is used). Confirm the order by purchasing the ordered services from us via the Checkout or Add to cart buttons. This action will complete automatically once a payment is received/entered, and you have Automatic Order Processing enabled for the specific store and available funds in your reseller account.

The "path" of your end customer orders: Your end customer places the order on your website. The order is recorded in the Online Stores > Store Orders section. The order is moved to the Billing > ​Shopping cart section of the ICDSoft Account Panel. This could be done manually by you or automatically (if Automatic order Processing is enabled for your online store and there is an available balance in your reseller account). You purchase the service from us through the Billing > ​Shopping cart of the ICDSoft Account Panel, and the order is recorded on our servers. This step will also complete automatically if you have available balance and Automatic order processing is enabled for your online store.

You can manually change the status of items in your online store orders via the order edit section accessible via Online Stores -> Orders section -> Edit button next to the order (you can also click on the order number). The available statuses for online store orders are: New - when a new order is placed in your online store, it will be set with this status. Completed - if there is an automatic or manual payment received for the order, its status will be set to Completed. This status cannot be set manually for new domains, new SSL certificates, or additional hosting resources. Canceled - this status will be set for canceled orders. If a hosting plan is set with a Canceled status, details for the hosting plan and the details and status for all associated items cannot be changed. Setting a new status for a hosting plan will automatically change the status of all associated items that had the same initial status. When making the payment to us for an online store order via the Checkout or Add to cart buttons, you can delete an item from the list. Deleting a hosting plan from the order will change the status of the hosting plan and associated items to New, while deleting only an associated item will set its status to Canceled.

All orders in the Online Stores > Orders section can be processed manually, no matter if there is payment received/recorded for the particular order or not. If you do not have available funds in your account, or if Automatic Order Processing is disabled for your store, then you will have to process all orders manually. The processing includes the confirmation of the order, which transfers it to the Billing > Shopping Cart of your ICDSoft Account Panel, as well as making a payment for the order. You can confirm orders manually by going to the specific order (Edit button), and using the button Checkout or Add to cart. Only items with status New will be added to the shopping cart. After that, you need to go to the Billing > Shopping Cart, and arrange a payment for the order.

The Online Stores system allows you to have your end customer orders processed automatically on our side. Thus, the customer account can be opened, and they can receive their account details without any intervention your side. To achieve this, you must have: An automatic payment method set for your store, such as 2CheckOut or PayPal, for which our system receives a notification about the payments of your customers. Order Auto Processing enabled for the specific store. Available balance in the Account Balance section of your Reseller Panel. You can have an available balance either through topping up the account balance, or through an overdraft for your account. It is also advisable to revise the Welcome email that the end customer will receive, through the Account & Clients > My Account > Custom Templates section of the Account Panel.

The orders placed through your stores, but for which there is no online payment received yet, will stay in the Online Stores > Orders section with payment status Awaiting payment. If you receive money from your customers through an offline method, you can add such payment for any order in this status. This is done by clicking on Edit for the specific order, and using the button Add Payment. You can add a partial or a full payment. If the amount of the added payment covers the amount needed for the order, then the payment status of the order will change from Awaiting payment to Paid. Please note that if you have Automatic Order Processing turned on for your store, and you add a payment for an order, then the Reseller panel will try to process the order automatically. If you have available funds in the reseller account, then the order will be sent to us for processing, and the customer will receive the ordered service. If the available funds in the account are not enough to cover the ICDSoft's price for the service, then the order will stay in the Online Stores > Orders section, and you will have to process it manually.

The system will send the following email notifications to you (your reseller email address): a notification of a customer order, when it is placed on your site and recorded in the Online Stores > Orders section a notification that an order has been paid by the customer a notification of the automatic order processing outcome - whether the customer order was successfully confirmed, or if an error occurred (e.g. lack of funds in your account) and you need to take the necessary steps to provide the service to your customer.