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Jan 22, 2009

100-Day Money-Back Guarantee

The Full 100-Day Money-Back Guarantee for our hosting services is now a fact. We have decided to increase the period from 60 to 100 days, so that our customers have even more time to test our service.

The decision about this came quite easy as it was supported by three main points:

  1. There are customers who do not start building their sites right after purchasing a hosting account. Some of them need more time to evaluate the hosting service they use. Having a larger Money-Back Guarantee period is always of use.
  2. We offer hosting service of a very high quality and we constantly strive to increase this quality. The 99.98% combined uptime of our servers and network, and the 5 minute customer support response time are indisputable facts about our company. We believe that we give no reasons to our customers to be unhappy with our hosting service.
  3. The large base of our loyal customers gives us the financial stability, needed for a company when it has to guarantee its services for such a period. The clean balance sheet of ICDSoft, the lack of any debts in it and the substantial reserves we have, are a guarantee that we will be able to fulfil our promise.

There is even more about our Guarantee:
Our Full Money-Back Guarantee does not cover only payments for new hosting accounts. It is valid for ALL PAYMENTS of our customers, including renewals. Again, we are able to offer this simply because our customers do not have reasons to leave our service.

Nov 25, 2008

cPanel importer launched

We are glad to announce that we have introduced a new tool that allows our customers to transfer their sites from cPanel-enabled hosts. All you have to do is backup your site at the old host using cPanel, and then import the backup file to your account with us using the cPanel Importer tool in the Migration section of your control panel. It is that easy to transfer your site!

Nov 13, 2008

Gallery software released

We have launched a new Gallery script to help our customers, who wish to share pictures online. The Gallery script can be installed easily through the Scripts section in the online Control Panel. It is developed entirely by our programmers, which ensures maximum security and compatibility with our system. As always, if you have any questions about installing the Gallery script, do not hesitate to contact our support team.

Aug 6, 2008

Long-time customers rewarded with a free hosting account

Throughout the years, we have always aimed at providing the best possible service to our existing customers. Continuing this trend, we rewarded our most loyal customers with a free account for one year. We gave away a free hosting coupon for each account hosted on our servers for more than six years.

Jun 4, 2008

ICDSoft in Germany

After firmly establishing our presence in USA and Hong Kong, we have decided to expand our reach by establishing http://www.icdsoft.de - a localized version of ICDSoft in German.

Along with the new website, we have also introduced a new data center in Frankfurt, Germany. The new data center is equipped with our newest servers: 2x Quad-core Xeon processors, 8 GB RAM and RAID 6 disk arrays, and is connected through Equinix - a leading global internet provider.

We have carefully chosen the location and connectivity of the new data center, in order to ensure the best possible stability, security and the lowest possible response times for our customers in Europe and over the world. We are looking forward to applying our web hosting expertise in Germany!