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Jan 13, 2020

Easier client management with the ICDSoft Clients feature

The recent introduction of the Account Panel for clients was just the first step towards our new client management model. It is now time for the second step that will further enhance the CRM-like experience for our partners and resellers. Meet our new Clients feature - an easier way to manage your end clients and their hosting services.

What is this Clients feature?

Simply put, it is an easy way to manage service ownership and group multiple services under a single owner called Client. You decide who pays for a specific service and how much it costs:

- Clients configured to use an online store will be able to purchase only services enabled in it at the prices set up in that store.

- Clients configured to use the ICDSoft store will have access to all services provided by ICDSoft; they will still take advantage of your reseller discounts.

You can create and remove Clients, change their usernames and details, associate services with Clients, as well as move services between existing Clients.

A Client example

If you have a friend using more than one hosting account with you, you can now easily associate these accounts with just one Client, and the Account Panel for clients will allow your friend to manage these accounts from a single interface. Each Client can purchase new services, upgrade existing ones, and manage all aspects of their account without having to go through you.

For example, if you associate a Client with the ICDSoft store, they will use your discounts and will interact with ICDSoft for their billing needs. If you have an online store and associate a Client with that store, this Client will buy from you directly at the prices you have defined in your store.

Dec 12, 2019

Account Panel for reseller partners' end clients

We have introduced a new administrative Account Panel for the clients of our reseller partners. It provides end clients with their own hosting management interface and allows them to easily make new purchases and upgrades.

This is a great feature for agencies and developers who don't wish to be the hosting provider for their clients, but still need access to their clients' hosting services. For example, you could easily build a website for a client and keep it connected to your reseller account, but your client will renew their hosting service and purchase new services directly with ICDSoft.

Here's a quick overview of some of the advantages of the new Account Panel:

- End clients can order new services at great prices - the more hosting accounts they have, the bigger discount all parties gain.

- End clients get access to exclusive services that are not available in the hosting Control Panel - domain management, domain transfers, SSL certificates, Advanced Security.

- End clients get access to the SmartVPS platform where they can host multiple projects on a VPS.

Jul 12, 2019

VPS pricing policy changes; lower prices for current VPS plans; a new VPS plan now available

We would like to announce a significant change in our pricing policy for Managed Virtual Private Servers. All current single-site VPS plans will now come at a much lower price, as follows:

  • First Class - $99 USD/month
  • Ultimate - $299 USD/month

Also, we are introducing one more single-site VPS plan called Startup. It comes with 2 CPU cores, 4 GB of RAM, and 50 GB of SSD space, at the price of $49 USD/month.

You can check and compare our single-site VPS plans at our Single-site Managed VPS Hosting page.

The lower cost for VPS services was made possible after the recent updates of our hardware platform which included much more powerful servers and easier account management.

IMPORTANT: The volume and reseller discount policy will no longer apply to VPS plans. The renewal for each plan will be at the prices listed above.

With the new pricing policy, we hope that VPS services will be more affordable to our customers, and this will give them more options for the growth of their sites/businesses.

Oct 30, 2018

Increased discounts on new hosting purchases

We would like to annouce that our discounts table was updated today, and the discounts for new hosting services are increased. All existing customers and resellers can now get new hosting services at an even lower price.

Customers with one account can now order their next hosting account with 40% discount, instead of the previous 20% discount. Resellers with six or more accounts up until now were getting 50% discount on new purchases, and this discount is now increased to 90%.

We hope that the increased discounts on new hosting purchases will allow our customers and resellers to expand their business further.

The complete discounts table is available here:

https://www.icdsoft.com/en/reseller#discounts

Dec 4, 2015

Reseller Overdraft feature

Given our close-to-zero marketing budget, the Reseller program could be considered our main marketing tool. That's why we are constantly looking into improving the experience of our resellers and optimizing their operations. Following this goal, today we extended the Overdraft feature specifications, so that it is now enabled for a greater number of our resellers.

The Overdraft in the Reseller Panel allows resellers to purchase and renew services without submitting a payment through a payment processor immediately. Instead, they are able to pay using the allowed overdraft until the overdraft limit is reached. Once a month, the reseller can cover all purchased services with a single transaction. The Overdraft is not a financial feature - there are absolutely no interest rates, taxes, or fees involved. The mere purpose of the Overdraft feature is to allow resellers to purchase services faster, without requiring an immediate payment transaction for each order.

So far, the Overdraft feature was used by a small number of our larger resellers. As of today, the allowed overdraft is calculated for each reseller individually, according to a dynamic formula based on the number and type of their active hosting accounts. Generally, the more accounts a reseller has in their panel, the greater the allowed overdraft would be. All resellers who are entitled to an overdraft of more than $100 USD, now have the Overdraft feature visible in their Account Balance section, and they can use the overdraft as a payment method.

The extension of the overdraft availability amongst more resellers also allows us to lower our transaction costs, due to the smaller number of transactions involved. Every business is usually interested in lowering costs and optimizing performance, and we are no exception to that. Of course, there are certain areas in which we would not look into cutting costs, such as our server hardware, network connectivity, or personnel costs - these are the areas that have direct influence on the level of our service. However, when it comes to transaction costs, any available resources spared would simply be directed to other more vital areas, as the ones mentioned.

The Overdraft could be very useful along with the Online Stores feature in the Reseller Panel. As a reseller, you can set up an online store on your website linked to your reseller account with us. Then, when a customer submits an order and a payment to you on your website, the order would be received in your Reseller Panel, and automatically processed by us using your overdraft as a payment method. Thus, your customer would receive their service immediately, at any time of the day or the week. You just need to check your reseller balance regularly, and cover the outstanding amounts when needed. You can check the Reseller Panel documentation, as well as contact us, for more information on how to set up your reseller website. This setup could work for any reseller, even without an enabled overdraft, by simply topping up the account balance when necessary.

We hope that the overdraft availability will help our resellers with the expansion of their business.